A woman filed a complaint with the National Health Service (“NHS”) following an incident at a clinic operated by The Central and North West London NHS Foundation Trust. Although the woman, who has chosen to remain anonymous, requested a female nurse when she scheduled her cervical screening, a male nurse was assigned to perform the procedure. When she alerted the male nurse to the mistake, explaining that she had specifically requested a female nurse, the nurse replied, “My gender is not male. I’m a transsexual.” She then declined to go through with the cervical screening, an intimate procedure, and later filed a complaint with the NHS.
She notes that it’s “weird where somebody says to you: ‘My gender is not male’ and you think: ‘Well, what does that even mean? You are clearly a man.’” She additionally has stated, “People who are not comfortable about this are presented as bigots and this is…kind of how I was made to feel about it.”
Central and North West London NHS Foundation Trust issued an apology following the complaint. “We apologised to this patient for the recording error and because the staff member accepted they didn’t manage the situation appropriately; the patient needed to feel listened to. Trust policy is to consider seriously all requests for clinicians of a particular gender.”