UK catelogue retailer Argos is being accused of calling its trans customers ‘frauds’. Staff have challenged people on the basis of whether individuals sound right, it is alleged, with the fraud department creating a list of trans people.
Sophia Botha, a vocal anti-feminist Man who identifies as a Woman, phoned their Card Services department to make his monthly minimum payment in January of this year. When he queried a transaction on his account, he was put through to another department, which he later learnt was the security/fraud department. This occurred despite Botha answering all security questions asked correctly. He subsequently “learned” that a block was put on his account because staff did not believe he was who he said he was.
Fraud detection is a significant issue for retailers and financial institutions. Such fraud protection exists to protect consumers. It does not seem unreasonable that a person with a “woman’s name” who says he’s a woman would be queried when he clearly sounds like a man.